BajiBet Privacy Policy — How We Protect Your Data in Pakistan

This Privacy Policy ("Policy") describes how BajiBet ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who register accounts, access, or use any services available at bajibet.life. It also explains the rights available to you regarding your personal data.

BajiBet takes data privacy seriously. We understand that Pakistani players entrust us with sensitive personal and financial information when they register and transact on our platform. This Policy is our commitment to being transparent about how that information is handled — written in plain English, not buried in legal jargon.

01Who We Are

BajiBet is an online gaming and sports betting platform operating at bajibet.life, designed and built specifically for Pakistani players. The platform offers casino games, live dealer tables, sports and esports betting, fishing games, crash games, and related entertainment services, all denominated in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, BajiBet is the data controller — meaning we determine the purposes and means by which your personal data is processed. If you have any questions or concerns about how your data is being handled, please contact us at support@bajibet.life or through the live chat on our platform.

02Personal Data We Collect

BajiBet collects personal data in several ways — directly from you during registration and use of our services, automatically through your use of the platform, and in some cases from third-party sources such as payment providers. Below is a breakdown of the categories of data we collect:

We do not collect full payment card numbers, CVV codes, or complete CNIC numbers beyond what is necessary for identity verification. Sensitive financial credentials processed through payment providers like Easypaisa and JazzCash are handled directly by those providers — BajiBet only receives confirmation of payment and associated transaction reference data.

03Why We Collect Your Data

Every piece of data BajiBet collects serves a specific, legitimate purpose. We do not collect information speculatively. The main reasons we collect personal data are:

• Account Creation and Management: To set up, maintain, and administer your BajiBet player account, including verifying your identity and age before allowing real-money play.
• Payment Processing: To facilitate deposits and withdrawals in PKR via your chosen payment method, and to verify that payment methods belong to the registered account holder.
• Legal and Regulatory Compliance: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations, including verifying the identity of players making significant transactions and maintaining records as required by applicable law.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, multi-accounting, and other security threats that could harm you or other players on the platform.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and provide you with effective assistance when you need it.
• Platform Improvement: To understand how players use BajiBet, identify areas for improvement, fix technical issues, and develop new features that better serve our Pakistani user base.
• Responsible Gaming: To monitor play patterns for signs of problematic gambling behaviour and to administer self-exclusion, cooling-off, and deposit limit requests you have made.
• Marketing (where consented): To send promotional communications about bonuses, new games, and platform news — but only where you have explicitly opted in to receive such communications.

04Legal Basis for Processing

BajiBet processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations under the user agreement you entered into when registering — including operating your account, processing transactions, and providing the services you signed up for.
• Legal Obligation: Processing required to comply with applicable law — including AML regulations, KYC requirements, record-keeping obligations, and any requests from law enforcement or regulatory authorities with proper legal authority to request such data.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where our legitimate interests in operating a safe and fair platform do not override your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where you have explicitly given consent and retain the right to withdraw that consent at any time without affecting your account or access to our services.

05How We Use Your Personal Data

In practical terms, here is how BajiBet uses the data we collect about you as a Pakistani player on our platform:

• To verify your identity when you register, when you request a withdrawal for the first time, and when our compliance team flags an account for review — using your name, date of birth, and CNIC documentation.
• To process every deposit and withdrawal transaction accurately, ensure funds reach the correct destination, and maintain complete transaction records for your account statements.
• To monitor gameplay and betting patterns to identify signs of problem gambling and intervene proactively where appropriate, consistent with our Responsible Gaming policy.
• To personalise aspects of your BajiBet experience where technically possible — such as showing you games you've played before in an easily accessible section of the lobby.
• To send you account-related notifications — including deposit confirmations, withdrawal status updates, security alerts for unusual login activity, and important policy changes.
• To investigate disputes between players and the platform fairly, using transaction records, game logs, and communication history as evidence.
• To analyse aggregate, anonymised data about platform usage to make product decisions — such as which game types are most used on mobile versus desktop, or what times of day see peak Pakistani player activity.
• To meet our obligations to regulatory and law enforcement bodies where legally required — without disclosing more information than legally required.

06Data Sharing and Third-Party Disclosure

BajiBet does not sell your personal data. We do not share, rent, or trade your personal information with advertisers, data brokers, or third parties for their own commercial purposes under any circumstances.

We do share limited personal data with the following categories of parties, strictly as necessary for the purposes described in this Policy:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners — to facilitate your PKR deposits and withdrawals. These providers operate under their own privacy policies and process only the data necessary for the transaction.
• Game Providers: Third-party studios such as Evolution Gaming, Pragmatic Play, and PG Soft whose games are hosted on BajiBet — limited technical identifiers necessary for game session management. These providers do not receive your full personal profile.
• Identity Verification Services: Authorised KYC/AML service providers who assist in verifying player identity documents as part of our compliance obligations.
• Technology Service Providers: Cloud hosting, security, and analytics providers who process data on BajiBet's behalf under contractual data processing agreements that prohibit use of the data for any purpose other than providing services to BajiBet.
• Legal and Regulatory Authorities: Pakistani law enforcement agencies, financial intelligence units, or other bodies with legal authority to request specific player data — only when legally compelled and only to the extent required by the applicable legal process.

07Cookies and Tracking Technologies

BajiBet uses cookies and similar tracking technologies to operate the platform, enhance your experience, and understand how the site is used. A cookie is a small text file placed on your device by your browser when you visit a website. Here is how we use cookies:

• Essential Cookies: Required for the platform to function — including maintaining your login session, remembering your language preferences, and enabling secure transactions. These cannot be disabled without breaking the site.
• Functional Cookies: Remember your preferences and settings — such as your preferred game category or display options — so you don't have to re-set them every visit.
• Analytics Cookies: Collect anonymised information about how you interact with the BajiBet platform — which pages you visit, how long you stay, and which features you use most. This data helps us improve the platform.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns that might indicate account compromise.

You can control cookie settings through your browser preferences. Disabling essential cookies will affect platform functionality. Disabling analytics cookies will not affect your ability to use BajiBet. Note that BajiBet does not use third-party advertising cookies or share cookie data with advertisers.

08Data Storage and Security

BajiBet stores all player personal data on secured servers. We apply the following technical and organisational security measures to protect your information:

• Encryption at Rest and in Transit: All stored personal data is encrypted. All data transmitted between your browser and BajiBet's servers is protected by 256-bit SSL/TLS encryption.
• Access Controls: Personal data can only be accessed by BajiBet staff members who genuinely need it to perform their job functions. Role-based access controls are enforced, and all access events are logged.
• Two-Factor Authentication for Staff: Internal systems containing player data require multi-factor authentication for staff login — reducing the risk of unauthorised access from compromised credentials.
• Regular Security Audits: BajiBet undergoes regular security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.
• Incident Response: We maintain a documented incident response procedure. In the event of a data breach that creates a real risk to players, we will notify affected individuals promptly and take all reasonable steps to contain and remediate the breach.

09Data Retention

BajiBet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following principles:

• Active Accounts: Personal data is retained for the full duration that your account remains active on BajiBet.
• Closed Accounts: After an account is closed, BajiBet retains personal data for a minimum period required by applicable AML regulations — typically five years from the date of the last transaction. This is a legal requirement, not a discretionary choice.
• Transaction Records: Financial transaction records are retained for the legally required period for accounting and AML compliance purposes, regardless of account status.
• Support Communications: Customer support records are retained for a period sufficient to resolve any ongoing disputes or regulatory inquiries relating to those communications.
• Marketing Consent Records: Records of your marketing preferences and consent history are retained for as long as necessary to demonstrate compliance with your choices.

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked back to you individually.

10Your Data Rights as a BajiBet Player

As a player on BajiBet, you have meaningful rights over your personal data. Here is what you can ask us to do, and how to exercise each right:

To exercise any of these rights, contact BajiBet at support@bajibet.life or through live chat. We will respond within 30 days. We will not charge a fee for reasonable requests. We may need to verify your identity before acting on sensitive data requests.

11Children's Privacy

BajiBet's services are intended exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover that an account has been created by or for a person under 18, we will immediately:

• Close the account permanently.
• Delete all personal data associated with that account from our active systems.
• Forfeit any associated balance in line with our Terms and Conditions.
• Retain only the minimum records required for legal compliance purposes.

If you are a parent or guardian and believe your child has created a BajiBet account, please contact us immediately at support@bajibet.life so we can take swift action. BajiBet takes underage gambling prevention seriously and cooperates fully with parents and guardians seeking to protect minors.

12Marketing Communications

BajiBet may send you promotional communications about bonuses, new games, special events, and platform updates — but only where you have explicitly opted in to receive such communications during registration or through your account settings.

If you have opted in to marketing communications, you can withdraw that consent and unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you.
• Updating your communication preferences in your BajiBet account settings.
• Contacting our support team directly and requesting removal from our marketing lists.

Unsubscribing from marketing communications will not affect your ability to use BajiBet or receive essential account notifications. We will continue to send you non-promotional account-related messages — such as deposit confirmations, withdrawal updates, and security alerts — regardless of your marketing preference, as these are necessary for the operation of your account.

13Changes to This Privacy Policy

BajiBet may update this Privacy Policy from time to time as our practices evolve, as new legal requirements take effect, or as our platform changes. When we make material changes — meaning changes that meaningfully affect your rights or how we handle your data — we will:

• Update the "Last Updated" date at the top of this page.
• Display a notification on the BajiBet platform for a reasonable period following the change.
• Send an email notification to your registered email address for significant changes that materially affect your data rights.

We encourage you to review this Privacy Policy periodically. Your continued use of BajiBet after any changes to this Policy take effect constitutes your acceptance of the updated version. If you disagree with any change, you have the right to close your account and request deletion of your personal data as described in Section 10.

14Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or BajiBet's handling of your personal data, please contact us through any of the following channels:

• Email: support@bajibet.life — include "Privacy Request" in the subject line for fastest routing to the right team.
• Live Chat: Available 24/7 on the BajiBet platform — fastest response for urgent privacy concerns such as suspected unauthorised access.
• FAQ: Visit our FAQ page for answers to common questions about data and account management.

We take all privacy queries seriously and commit to responding within 5 business days for email queries and within minutes for live chat during normal operating hours. Data access, rectification, and erasure requests will be processed within 30 days of receipt, in line with standard privacy practice.

Our team communicates in both English and Urdu, so please feel free to contact us in whichever language you are most comfortable with.